Last updated: September 9, 2026

This policy explains when Quirvow accepts returns, who pays return shipping, and how approved refunds are processed.

Return eligibility

You may request a return within 30 calendar days of delivery. The item must be new, unused, and in its original condition, with its original packaging and tags.

How to request a return

Contact Quirvow within the 30-day period by emailing contact@quirvow.com, using the Contact Us page, or calling +212643031644. Include your order number, the reason for the return, and clear photos if the item is damaged, defective, or incorrect. We aim to respond within 24 hours during support hours.

Return shipping costs

Quirvow covers return shipping for items that arrive damaged, have a manufacturing defect, or are incorrect. We will provide a prepaid FedEx label or arrange a pickup where applicable.

For a change of mind or personal preference, the customer is responsible for arranging and paying for tracked return shipping to Quirvow in Morocco. Keep the tracking number as proof of return.

Return address

Quirvow
Maison 12, Azrou 53100, Morocco

Inspection and refunds

After the return arrives, Quirvow normally inspects it within 1–3 business days. If approved, the refund is processed within 2–5 business days to the original payment method. The time for the credit to appear may vary by the bank or payment provider and can take up to 10–14 days in total.

Quirvow does not charge a restocking fee.

Damaged, defective, or incorrect items

Contact us within 30 calendar days of delivery. Eligible replacements and their shipping costs are handled by Quirvow. If a replacement is not available, we will explain the refund option.

Contact

Owner: Imad Bergaouy
Email: contact@quirvow.com
Phone: +212643031644
Support hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+1).